Sales and Customer service training program

What is important is to transform your customer service from mediocre to awesome. Yes, it won’t happen over-night, yet it is a skill that can be learnt. The right combination of sales and customer service in the attitude is like the right match just like the combo of salt and spice in your favorite dish. What is important is to delight customers and engage them in exciting ways.

This STrI training course will empower you with the opportunity to develop and enhance the sales and customer service skills of going the extra mile which is critical for the customer.

Course Objectives

In the Sales and Customer Service Training Course, we focus on creating committed individual with the right attitude for service and also going the extra mile for delivering results and exceed expectation with the right selling skills.

Good sales and customer service person have certain key qualities which are important to be learnt to build trust and credibility. A customer service sales team member in this workshop develops the expertise to grow the business by developing leads.

They recommend products and services and also attend to the needs in a manner where they can deal with the anticipated concerns and manage them. The representative here would also be trained to upsell and cross-sell to retain the customer.

Upon completing this Sales and Customer Service Training Program successfully, participants will be able to:

·      Know the importance of customer service

·      Deliver good customer service and make it a revenue generator

·      Deal with the complaints and find resolutions

·      Create happy customers and retain them

·      Make it easy to cross-sell and up-sell

·      Identify buyer motives and close more sales

·      Do compelling selling presentations

·      Create a win-win approach with the customer

·      Produce respect and genuine interest for the customer

·      Create a solution-based pitch and understand the customer requirements

Training Methodology

STrI transformational centers believes in two training approaches applied in each course—theoretical and practical. The theoretical aspect of training is delivered in lectures by highly experienced professionals from the relevant domain, using detailed audio-video presentations. Trainee participation is encouraged through group or individual assignments, knowledge to action projects and other such activities.

Case studies are discussed in detail to help trainees relate the training content to practical scenarios. However, the major aspect of practical training involves sample projects assigned to trainees (Knowledge to Action) during the course of the training. Experiential learning is also focused upon.

This course follows a unique approach adopted by STrI, called the Do–Review–Learn–Apply Model.

The program structure is an itemized and interactive session, following a two-way communication, we work with the participant to ensure that they can get a practical experience of how to interact with the customer. At ZTS, we use the ‘Do-Review-Learn-Apply’ model.

Who Should Attend?

This Sales and Customer Service Training Program would be suitable for anyone interested in retaining the customers for a lifetime. The sales professional who interacts with the customer not only to sell but also to give the right service. Create customer loyalty and wants to cause their business to be known for excellent service.

If you are interacting with a customer or manage a team, these proficiencies are a must in today’s times. If you’re an employee or a business owner, this course is for you. Because this program is designed for building a relationship with the customer, building your credibility and gaining their trust.

Organisational Benefits

Organizations that want to make their customers feel special and important should look at nominating their employees for this program.

Companies who nominate their employees to participate in this Sales and Customer Service Skills Training Program can benefit in the following ways:

·      Create good customer service and a personalized approach with a human touch

·      The organization shows to the customers they are cared for through the ICARE model

·      Considers an opportunity to grow their business

·      Creates competent sales and customer service personnel

·      Believes in a professional approach towards their customers

·      Builds a strong knowledge of the company and products

·      Increase the sales of the organization

·      Is proactive in dealing with the conflicts and complaints of the consumers

·      Employees will be responsible for connecting and partnering with the customer and create a win-win

·      The organization will be known and recognized for going the extra mile to support the customer

Personal Benefits

An individual who thinks s/he knows how to attend to the customer, wants to go beyond just the basic skills of customer service. This program is about excelling at the selling skills and go expand on his customer engagement. This is an opportunity to master the art of sales & customer service.

An individual can benefit from this program in a variety of ways only out of their willingness and participation.

Individuals who participate in this Sales and Customer Service Skills Training Program can gain from it in the following ways:

·      Learn the top customer service skills and values

·      Cultivate and Develop the attitude of respect and customer service

·      Be a revenue generator for the organization by learning the right selling skills using customer service

·      Proactively manage the needs of your customer

·      Make your customer feel important and do it right the first time

·      Learn to cross-sell and upsell to your customers

·      Have a reduction in the complaints from customers and focus on customer satisfaction